Exaserv Blog

Finding the right SuccessFactors partner comes with a lot of analyzing and a lot of questions to decide which partner fits your needs in the best possible way. So, you may be wondering how do I find the best partner for my organization? Read below for the 7 criteria in selecting the best implementation partner for SuccessFactors.

1. What kind of partner do I need for my project?

As with any partnership organization, there are many levels of service you can select to optimize your partnership.  Some of the questions you should consider:

  • Are you looking for someone to implement an existing process, or are you looking for someone to come in and design new processes?
  • Are you looking for a SuccessFactors implementation partner that can help your organization be ready for the next big change, or are you looking for a partner that will keep you on track for existing goals within your existing frameworks?

Looking forward to the future:

  • How would you like your organization to be supported?
  • Would you best thrive with a constant level of support, or is your organization in a position where you’ll be looking for continuous upgrades and improvements to your systems and process?
  • Do you need help with integration?
  • Are you looking for a professional in analytics/reporting?

It is important to identify and target your weaknesses to ensure that your future partner is an expert in whichever area you require the greatest support or whichever module you plan on implementing. When it comes to a partnership, size matters. Be sure to ask:

  • Is the size of your company a ratio fit for the consulting organization?
  • If you are a medium-sized company and your consulting organization is very large, will your business be a priority for the organization?
  • Will there be an authority to escalate when things don’t go exactly as planned?
  • Will you have an ongoing relationship?


2. The Company Makes the Difference

When considering an implementation, as you may know, there are many companies that seem like they could be a great fit but there are things to consider:

  • Are they large enough to support your organization?
  • Do they have the right people in place to direct the project?
  • Do they have an SAP Certified Package Solution?
  • Does the company have a SAP Certified Expertise? If you are implementing a certain module, be sure to check out the partner’s expertise knowledge in that particular implementation

SAP Recognized Expertise is awarded by SAP to partners for their excellence in specific solution areas or industries that recognizes the skills and competencies of SAP partners, as well as their track record of customer success and satisfaction. The requirements include having trained and certified individuals with a successful project resume in their focus area or industry. This award helps partners to distinguish themselves in the market.

At Exaserv, we have SAP Recognized Expertise in Employee Central, Employee Central Payroll, Recruiting and Onboarding Solutions, and Talent Solutions. We also have a SAP Certified Package Solution: Exaserv One.

3. People Make the Difference

The people working on a project are what determines the rate and success of the project.  Exaserv understands that you will want the best people for your team and to make the project a complete success.  As you investigate potential partners, things to consider are:

  • who will be working on your projects?
  • Are they certified consultants? While certifications are not necessarily the be all/end all of an individual’s work quality, they can tell you about a potential partner’s experiences.

There are two distinct levels of SuccessFactors certification to look out for:

  • A “Certified Professional” has finished the SuccessFactors training, and successfully led two projects to completion.
  • A “Certified Associate” has completed the SuccessFactors training, but has yet to lead a project to completion.

When considering an individual’s credentials, ensure that you are looking at what areas their previous projects have covered and if those areas mesh with your organization’s expertise.   Find out as much as you can about your potential SuccessFactors partner to ensure that you’re giving your project the best chance of succeeding under their direction.

4. Cloud Implementations have Changed Demographics

In the past, candidates have been limited by geographic location: a SuccessFactors partner had to be close enough to an organization to be on-site for work, a factor that can balloon expenses with travel budgets and eliminates many talented potential partners merely due to zip code.  The travel time and distance would play a huge role in whether or not a partner could do the project. Luckily, cloud implementations now allow us to search and hire the right person for the job no matter where that person (or that job) might be.  Thanks to cloud technologies, you’ll get the best fit no matter where your business might be. Cloud technology can make the timeline and the success of your project exceed because of the right people and the right innovative partner selection.

5. Check Partner References

Part of doing your due diligence is to check in on the candidate’s references.  References can tell you so much more about a candidate’s fit than a paper resume.  When considering references, consider these factors:

  • Are the partner’s references speaking to the SuccessFactors modules that you intend to take advantage of?
  • Are these references from clients who worked with the partner on-premises or via the cloud?
  • Was the client’s project delivered on time and within budget?
  • Was there enough executive presence throughout the course of the project?
  • What tips would a previous client have for someone looking to work with this partner in the future?

It is always optimal to be able to speak with a reference.  A happy former client should be able to give you some of their valuable time as you vet potential partners.  Remember to prepare your questions carefully for a reference call.  Make sure you’re asking the things that will help you get to the heart of the partner’s skills and experiences.  Read our blog on the do’s and don’t to referencing here.

6. Think about your RoadMap

Implementing SuccessFactors is a project that will create ripples for many years to come.  As a result, you want to make certain that the implementation is not rushed.  Take the time to carefully plan and set realistic timelines for crafting the strongest, most robust infrastructure.

Your partner should be able to guide you in the long run.  SuccessFactors cloud solutions will give you four releases every year, and your partner should know the best way to leverage this for success in your future projects.  Having a qualified support partner will help long term and shorter when fixing and developing your system.

As for success in your future projects.  Consider if you would like to handle these new releases by yourself, or if you would like to consult with your partner every quarter.  Consider also if the same consultants will be on hand the handle such upgrades, or will that duty be shifted to your partner’s support department?  In any of these situations, you’ll want to know if the consulting agency needs to study your configuration before they can implement upgrades which might cause service delays.

The most important thing to remember about selecting a SuccessFactors partner is that you are looking at the long haul.  This is not about one week, one year, or one project; it’s about the long-term future of your organization.  It is important to think about these factors in preventing you from making costly decisions in the short term and help you build the most robust system that will have a long-lasting impact on your organization.

7. SuccessFactors Support

A major key to think about when implementing SuccessFactors during deployment and after implementation is support services. Most of the time there will be issues on your system where you cannot fix nor have the ability or skills to do so. Support is super important in making sure that not only is your SuccessFactors platform live and ready but you have the expertise to fix and train admins in your changing SuccessFactors environment. There are many partners that offer support but there are things to consider during the support process:

  • Are the consultants qualified to fix the issues?
  • Is there a system in place to receive support requests?
  • What are the hours and packages associated with the support?
  • Will my problem be solved in a timely manner.
  • Is my partner thinking about new changes and releases?

There are many things to consider for an effective support partner. At Exaserv we offer different types of support services for SuccessFactors, all performed by Senior and Medior Consultants. From classic support with a bucket of hours for break/fix to fully customized program. Exaserv will assist you in keeping your solution evolving with your organization. Exaserv’s focus on continuous improvement includes on-going training, key user guidance, new release management and assistance with reportings.


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