Application Management Services

Looking to free up internal resources to focus on strategic issues? Exaserv offers flexible support models to fit your organization’s goals and corporate culture, while focusing on reducing overall costs.

• Continuous Updates & Improvements – Fully leveraging your SAP HCM application is an ongoing process. We can help you optimize your investment by continuously – and proactively – monitoring and enhancing the software for your organization.
• Change Requests/Help Desk Tickets – Our help desk is a simple, streamlined process to ensure all issues can be addressed as efficiently as possible. This process ensures all help desk tickets are properly prioritized based on the severity and type of issue.

On-Demand Requests & Monthly Services

Exaserv’s On-Demand Services focus on supplementing in-house support structures. This flexible service lets you determine how much assistance you need and when you need it. We offer two types of support models:

1. Calls On-Demand – Supplement your in-house support structures by taking advantage of our pay-per-use service that uses fixed costs per call or email. There is no monthly or long-term commitment required.
2. Services On-Demand – Our monthly service is designed around your specific requirements, and can be used as part of a support strategy for process improvements and/or functionality enhancements.

Download Support Overview