Sales / Service and Marketing

Your customers are first priority, but now they are more important than ever. Customers are better educated, have easier access to information and are taking advantage of today’s technology. As such, aligning your organization with your customers is crucial. SAP’s cloud offering in sales, service and marketing offer you the underlying technology to do just that.

Exaserv can assist you with your transition to this new world, we implement and support following solutions:

  • Cloud for Sales
  • Cloud for Service
  • Social Collaboration

Cloud for Sales

The SAP Cloud for Sales solution is a solution that is build for your sales staff, easy to use and sales friendly. It takes full advantage of the social network concepts. It allows you to manage your accounts efficiently and lets you easily access sales automation functionality that lets you quickly and effectively manage your accounts. Collaborate with your entire sales staff, company employees and business social network to be successful.

The analytics and mobility are must have features to be able to respond to your more demanding customers and prospect.

Exaserv will not only help you transition to SAP Cloud for Sales, but will assist you in motivating your entire organization to take full advantage of this ‘winning’ solution.

Cloud for Service

Deliver exceptional customer service using the SAP Cloud Service solution. This state-of-the-art software gives your customers options with multiple service channels, provides agents with easy access to complete, contextual information and equips service managers with real-time insight into their customer service performance.

The solution consists of:

  • A consistent experience across all channels – including e-mail, web, chat and phone
  • A customer  branded self-service support portal
  • Real-time customer information for your agents
  • An intuitive design and easy integration to your existing knowledge base – or available knowledge base from SAP
  • Real-time insight into service performance with powerful analytics and dashboards

Social Collaboration

Please refer to our Social Collaboration section for more info on this.